Business Analyst
Fetch Pet Insurance - Payments & MX team
JIRA, Agile, Confluenc
Defined 100+ acceptance criteria; resolved production issue affecting 42 customers across Self-Service and E360 portals
The HartfordHartford Insurance Project -TREO Risk Management Information System
Jira, Confluence, Scru
Documented workflows and defined acceptance criteria across 15 modules for P&C insurance platform; supported UAT and defect resolution