Hemanth Kumar H P
Technical Support Engineer
Open to Work
- Target role
- Technical Support Engineer
- Availability
- Actively looking
- Experience
- Beginner
- Working preference
- Remote (global)
SQLREST APIsClaude CodeApplication SupportRemote SupportClaude CodeMCP
PulseOps: ITIL helpdesk and operations portal
ViewTypeScript, React, PostgreSQL, Docker
Replaced email and Excel ticket tracking with an ITIL helpdesk. In production since May 2026 with zero incidents, 11 active users, and SLA tracked for
ReportSense: report-delivery SLA automation
n8n, TF-IDF, JavaScript, Cut a daily manual S
Cut a daily manual SLA check of 60 to 100 reports from about 45 minutes to 5. 90% of 5,982 mails were processed with no human touch. After an RCA, the
DSR Validator pyhton script
python
Replaced a 30-minute sampled manual check with a full check of about 130,000 fields in 70 seconds. The report had 2 to 3 client escalations per fortni