QA / Test Engineer
Load Tracking Platform (ETM) – Logistics / TMS Integration
java, selenium webdriver, Rest Assured, TestNg, Maven, Postman, SQL, Jira, Zephyr, API Testing
Automated API and UI regression scenarios, reducing repetitive manual testing effort and improving regression coverage.
Amazon Connect – AI-Powered Call Center
Amazon Connect, Manual Testing, Functional testing, conversational testi, testcase design, API testing, UAT, Requirement analysis
Validated AI call flows and conversational scenarios across multiple user responses, supporting successful client UAT and improving call-flow reliabil
ServiceNow – Kiro Usage Dashboard
ServiceNow, Postman, API Testing, Manual testing, Integration Testing, SQL, Workflow Testing, UAT
Validated automated approval workflows and ServiceNow API integration, ensuring accurate request creation, status tracking and end-to-end workflow beh