Refund Policy

At ProfileTo (a product of Innocode Ventures), we want to ensure you have the best experience. To maintain fairness and comply with international consumer protection standards, we offer a generous free tier and a satisfaction guarantee on paid plans.

1. Try Before You Buy

We highly encourage you to explore ProfileTo before committing to a paid plan.

• Free plan: You can create and use a full profile at no cost to experience the core product and ensure it meets your networking needs before upgrading.

2. 14-Day Satisfaction Guarantee

If you upgrade to a paid plan and find that ProfileTo does not meet your expectations, we offer a 14-day money-back guarantee on your first subscription charge.

• To be eligible, you must request the refund within 14 days of your initial payment date.
• Upon processing this refund, your account will immediately be downgraded to the Free plan.

3. Renewals and Cancellations

Our 14-day money-back guarantee applies strictly to the first transaction.

• No refunds on renewals: We do not offer refunds or prorated refunds for subsequent monthly or annual renewal charges. It is your responsibility to cancel before the renewal date if you no longer wish to use the paid service.
• Cancellation: You may cancel your paid plan at any time. After cancellation, you will retain access to your paid features until the end of your current billing period.

4. How to Request a Refund

To request a refund under our 14-day guarantee, please contact us via the support or contact options on our website. Please include the email address associated with your ProfileTo account.